Réflex #1 : check
Did you spend time to look for your item? Take a look again... and again...
Lyon-Saint Exupéry Airport informs you:
The objects found on planes or inside baggage, are primarily maintained by the airlines place.
After a while, they are centralized Service Found Objects of Lyon-Saint Exupéry Airport. If you have lost an item on board or in baggage room, contact without delay the BAGGAGE SERVICE of your airline.
| AVIA PARTNER | Airport: +33 825 100 221 (M to S, 9h-19h) | |
| ALYZIA | Airport: +33 6 37 68 65 57 | |
| AIR FRANCE | Airport: +33 4 72 22 54 50 | Call Center: +33 970 808 816 (M to S, 7h30-22h) |
|
AIRLINE COMPANY |
CUSTOM SERVICE |
HANDLING OPERATED BY |
|
AEGEAN AIR |
(0030) 210 62 61 000 |
AVIA PARTNER |
|
AER LINGUS |
0 821 230 267 |
AVIA PARTNER |
|
AIGLE AZUR |
0 810 797 997 |
AVIA PARTNER |
|
AIR ALGERIE |
04 78 42 64 95 |
AVIA PARTNER |
|
AIR ARABIA |
0 899 190 023 |
AVIA PARTNER |
|
AIR ONE |
(0039) 0 912 551 047 |
AVIA PARTNER |
|
AIR FRANCE / CCM AIR CORSICA |
36 54 |
AIR FRANCE |
|
AIR MALTA |
0 826 102 223 |
AVIA PARTNER |
|
AIR TRANSAT |
0 825 120 248 |
AVIA PARTNER |
|
AIR MEDITERRANEE / HERMES |
0 826 460 730 |
AVIA PARTNER |
|
ALITALIA |
0 820 315 315 |
AIR FRANCE |
|
AUSTRIAN AIRLINES |
0 820 816 816 |
AVIA PARTNER |
|
BRITISH AIRWAYS |
0 825 825 400 |
AVIA PARTNER |
|
BMI |
(0044) 330 333 79 98 |
AVIA PARTNER |
|
BRUSSELS AIRLINES |
0 892 64 00 30 |
AVIA PARTNER |
|
CHALAIR AVIATION |
02 40 84 95 36 |
AIR FRANCE |
|
CROATIA AIRLINES |
(00385) 166 765 55 |
AVIA PARTNER |
|
EASTERN AIRWAYS |
03 80 60 43 88 |
AVIA PARTNER |
|
EASYJET |
0 820 420 315 |
AVIA PARTNER |
|
ETIHAD REGIONAL / DARWIN |
(0041) 22 508 72 80 |
AVIA PARTNER |
|
EMIRATES |
01 57 32 49 99 |
AVIA PARTNER |
|
EUROPE AIRPORT |
0 825 825 849 |
AVIA PARTNER |
|
GERMAN WINGS |
0 892 390 158 |
AVIA PARTNER |
|
FLYBE |
(0044) 13 93 68 |
AVIA PARTNER |
|
HOP ! |
0 825 30 22 22 |
AIR FRANCE |
|
IBERIA / AIR NOSTRUM |
0 825 800 965 |
AVIA PARTNER |
|
IBERIA EXPRESS |
(0034) 91 389 43 75 |
AVIA PARTNER |
|
JETAIRFLY |
0 825 019 193 |
AVIA PARTNER |
|
KLM |
0 892 702 608 |
AIR FRANCE |
|
LUFTHANSA |
0 892 231 690 |
AVIA PARTNER |
|
MONTENEGRO AIRLINES |
(00382) 20 228 187 |
AVIA PARTNER |
|
NOUVELAIR |
Site web uniquement |
AVIA PARTNER |
|
PEGASUS |
01 70 70 07 37 |
AVIA PARTNER |
|
ROYAL AIR MAROC |
0 820 821 821 |
AVIA PARTNER |
|
SUN EXPRESS |
0 821 770 193 |
AVIA PARTNER |
|
SWISS AIR |
0 892 232 501 |
AVIA PARTNER |
|
TAP AIR PORTUGAL |
0 820 319 320 |
AVIA PARTNER |
|
TRANSAVIA |
0 892 058 888 |
AVIA PARTNER |
|
TUNISAIR |
0 820 044 044 |
AVIA PARTNER |
|
TURKISH AIRLINES |
0 825 800 902 |
ALYZIA |
|
TWINJET |
0 892 707 737 |
AVIA PARTNER |
|
VUELING |
0 899 232 400 |
AVIA PARTNER |
|
WOW AIR |
(00354) 590 30 00 |
AVIA PARTNER |
|
XL AIRWAYS |
0 892 231 300 |
AVIA PARTNER |
For charters flights, please call Lyon Airports +33 4256 007 007
Réflex #2 : Registration and reporting of loss
2 possibilities:
- Go immediately to the Welcome Area, located between Terminals 1 and 2 (The Square, public area) where the team will inform you on luggage service for your airline company. You can also report your lost item on the tablet bar.
- From your PC, tablet or smartphone, report your lost item.
Attention
Depending on your coming, it is possible that your object remained in correspondence.
Only checked baggage (those which go on hold and for which it has been issued a baggage check proof) are under the control of the carrier. Hand luggage travel at your own risk.
If the loss, even temporarily, your luggage has caused you harm, you are entitled to claim compensation.
To do this, you must send a registered letter with acknowledgment of receipt to the airline within 21 days from the date of delivery letter. Attach all supporting your expenses during the period of injury.
The amount of compensation will depend on the agreement applicable to your journey: the Montreal Convention or the Warsaw Convention. To find out how your travel agreement is subject, simply check on your flight or on your confirmation email in the e-ticket framework.
DISCLAIMER
The information sheet presents recommendations proposed by Aéroports de Paris who assume no responsibility for the use that may be made of these recommendations. The use of this plateform does not replace legal obligations..